Shipping policy

Shipping Policy

At Sustainable Siren, we are dedicated to delivering your order as efficiently as possible. Please review our shipping policy carefully to understand expected timeframes, as we work with multiple suppliers to bring you high-quality, sustainable products.

Order Processing Time

  • Orders are processed within 3–7 business days after payment confirmation.
  • Processing times may vary depending on product availability and supplier location. We will notify you promptly of any delays.

Shipping Timeframes

  • Standard Shipping: Estimated delivery is within 10–30 business days after processing.
  • Delivery times may vary based on your location and the supplier’s shipping policies. Certain factors, such as customs clearance, shipping carrier delays, or high-demand periods, may affect delivery times.
  • Remote Locations: Shipping to remote or rural areas may take longer than the estimated timeframe.

Shipping Destinations

  • We ship to most countries worldwide. However, certain regions may have restrictions due to supplier limitations. If your address is not serviceable, we will contact you immediately.

Multiple Shipments

  • Your order may arrive in multiple packages, as items are shipped directly from our trusted suppliers. Each package will have its own tracking number, which will be provided to you.

Tracking Information

  • Tracking details will be shared as soon as they are available. Please allow 5–10 business days for tracking updates to appear, as international carriers may take time to upload data.

Delays and Extended Shipping Times

  • While we strive to meet estimated delivery times, unforeseen delays may occur due to factors beyond our control, such as:
    • Supply chain disruptions.
    • Customs processing delays.
    • Carrier service interruptions.

We kindly ask for your patience and understanding in such cases. If your order has not arrived within 60 business days, please contact us at sustainablesiren7@gmail.com, and we will investigate the issue and provide a resolution.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • These charges are determined by your local customs office and are not included in our product or shipping costs.

Incorrect Address

  • Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Lost or Missing Orders

  • If your order has not arrived within 60 business days, please reach out to us at sustainablesiren7@gmail.com. Lost orders will be evaluated, and we may offer a replacement or refund based on the circumstances.

Contact Us

If you have any questions about your order or shipping, feel free to contact us at sustainablesiren7@gmail.com. We are here to help and ensure your experience with Sustainable Siren is positive.