Refund policy

Return Policy

We want you to love your Sustainable Siren purchase, but if something isn’t right, we’re here to help! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

To begin the return process, please contact us at sustainablesiren7@gmail.com. Returns must be sent to the following address:
[INSERT RETURN ADDRESS].

If your return is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us at sustainablesiren7@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at sustainablesiren7@gmail.com if:

  • Your item is defective or damaged.
  • You received the wrong item.

We’ll evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items are not eligible for returns, including:

  • Custom products (e.g., special orders or personalized items).
  • Sale items or gift cards.

If you have questions or concerns about your specific item, please don’t hesitate to contact us.

Exchanges

If you need to exchange an item, the fastest way is to return your original purchase. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sustainablesiren7@gmail.com.

We’re committed to providing you with the best experience and are here to help with any concerns. Thank you for shopping with Sustainable Siren!